Meet our travel agents

To ask a question or request an appointment with a AAA Travel agent, please click "Contact/Request Appointment" button below.

Alyson R
Alyson R
Phone: 413-205-2269
Years of Experience: 15
Location: Springfield
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What I love most about my job is helping people plan their dream vacations. In the 15 years I’ve been at AAA Travel, I’ve assisted many clients with their travel plans while sharing advice about destinations. My domestic travel experiences include New Orleans, Universal Orlando and Walt Disney World.

I enjoy cruising and have been on Eastern, Western and Southern Caribbean cruises. One of my favorite travel experiences was on a recent Rhine River cruise where I visited Germany, France and Amsterdam.

With certifications from Sandals, Disney, Universal, Marriott, Viking River Cruises and Royal Caribbean, I am happy to assist clients with a wide variety of travel plans.


Angelina G
Angelina G
Phone: 413-205-2347
Years of Experience: 15
Location: Springfield
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Travel is my passion. In the past 25+ years I have helped clients with their travel arrangements for both personal and business travel.

My travel experiences include cruises, group travel, Disney, Caribbean, Las Vegas and other cities in the US.

What I enjoy most about being a travel agent is meeting new clients and developing relationships with them. I take pride in providing exceptional customer service to my clients.


Carolyn R
Carolyn R
Phone: 413-205-2423
Years of Experience: 20
Location: Greenfield
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I enjoy the challenge of finding the best price for my clients and learning about new destinations. My bucket list keeps growing!

My travel experiences include cruising to the British Virgin Islands, Hawaii, Alaska, the Bahamas and exploring New Mexico, Arizona, Las Vegas, Amsterdam, Germany and France. My favorite vacations are Alaska and the Grand Canyon. One of the most tranquil, relaxing vacations I’ve had was on Cooper Island in the British Virgin Islands where we took an excursion to explore the Baths on Virgin Gorda.

I’ve graduated from the College of Disney Knowledge and am a Viking River Cruising Specialist.


Cheryl A
Cheryl A
Phone: 413-205-2474
Years of Experience: 25+
Location: Springfield
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Over the years I have helped countless clients with their travel plans, ranging from one-day motorcoach tours to vacations of a lifetime. My own travel experiences have taken me around the globe, including Hawaii, Alaska and the Yukon, river cruising in Europe and Asia, several major cities in the US, Disney World and Disneyland, Las Vegas, and many islands in the Caribbean.

I am often asked “What is your favorite destination?” and my answer is “all of them”. Cruising is always a fun way to see many places while unpacking only once. I love the Caribbean because I enjoy the quiet and relaxation, but can be just as happy exploring a new city. What I enjoy most is learning something new every time I visit a new destination.


Karen B
Karen B
Phone: 413-205-2348
Years of Experience: 29
Location: West Springfield
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What I enjoy most about being a travel agent is meeting new people every day and assisting them in planning their dream vacations. My domestic travel experience includes San Diego, Colorado, Grand Canyon, Las Vegas, Hawaii, Disney, Universal and the Florida Keys.

I have sailed on most cruise lines throughout the Caribbean and Bermuda.

My favorite trips include sailing the Rhine from Basel, Switzerland to Amsterdam on a Viking river cruise, and a tour of Italy with Member Choice Vacations. I would highly recommend both trips and would be happy to answer any questions you have and help you plan your trip.

My special designations include: Viking River, AMA Waterways, Member Choice Vacations, Trafalgar, Royal Caribbean, Celebrity Cruises, Princess Cruises, Walt Disney World and Universal Vacations.


Kathleen K
Kathleen K
Phone: 413-205-2465
Years of Experience: 30+
Location: Hadley
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My passion and interest for travel has fueled my lengthy career in the travel industry. My travel experience ranges from escorting school groups on motorcoach tours, working in the gift shop on the SS Norway, working in airlines and cruise reservations departments and at the cruise pier in Fort Lauderdale. In addition, I have also worked as a travel agent for various agencies. My husband also worked for a cruise and I have traveled all over the world with him.

I have received specialist designations for river cruising, Aruba, Hurtigruten Cruises and Disney. My three top most loved destinations are Santorini, Greece, Alaska, and Australia.

What I love most about my job is personalizing vacations so clients can be truly excited for them. I draw upon the fact that I have been to many of the places I sell, and consider myself a cruise specialist.


Marianne Z
Marianne Z
Phone: 413-205-2239
Years of Experience: 30
Location: West Springfield
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I enjoy researching and exploring new destinations and talking to people who have traveled all over the world. My experience includes working for local tour and motorcoach tour operators. I joined AAA in 2014 as the coordinator of its new Solo Travelers Club. Since then, I’ve enjoyed hosting educational travel presentations, meeting some really wonderful people and watching the club continue to grow and evolve.

My domestic travel experience include all the New England states, Baltimore, Los Angeles, Atlanta, Hawaii, Las Vegas, New York state, Memphis, Nashville, San Antonio, Washington, DC, Universal Orlando and Walt Disney World.

My international travel experience includes Acapulco, Mexico; Athens, Greece; Beijing, China; Cairo, Egypt; Italy; Montreal, Niagara Falls and Quebec City, Canada; and Jeddah, Saudi Arabia.

I’ve enjoyed cruising to the Hawaiian Islands and Bermuda, and I’m looking forward to an upcoming family cruise to the Western Caribbean. If I had to choose my three most favorite destinations, I would say Italy, a cruise of the Hawaiian Islands and the Wizarding World of Harry Potter at Universal Orlando. All three were fascinating adventures.


Peter B
Peter B
Phone: 413-205-2464
Years of Experience: 30+
Location: Hadley
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I have loved travel from an early age. The thought of exploring new parts of the world gets me so energized! Prior to joining AAA, I worked in the airline industry for many years and had the opportunity to travel to many parts of the globe. My knowledge of different parts of the world and experience with the logistics of airline travel has helped me to assist clients in their travel plans. I have experienced many destinations including Hawaii, Mexico, the Caribbean, the UK, many parts of Europe, Indonesia, China, New Zealand and Australia.

My favorite destinations include Australia, Italy and Ireland. The people I’ve met have been so friendly and welcoming in these countries.

I enjoy working with clients and sharing their enthusiasm for travel. I am happy to book complete packages and cruises for my clients as well as individual components such as air, hotel and car rentals. The positive feedback I have received from my clients when they return from their trips makes my job very satisfying!

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